Return Policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not fully happy with your order, we’re here to help.

Returns

We accept returns on most items within [30 days] of the date of purchase. Items must be in their original condition, unused, and with all tags and packaging intact.

How to Return an Item:

  1. Contact our customer service team at bootleggerdiesel@gmail.com or (865) 730-3156 within [30 days] of receiving your order to initiate the return process.
  2. Please provide your order number and the reason for your return.
  3. We will send you a return authorization and instructions on how to return the item.

Please Note: You will be responsible for the return shipping cost unless the return is due to a mistake on our part (e.g., wrong or defective item).

Non-Returnable Items

Certain items are non-returnable due to safety, or regulatory reasons. 

Refunds

Once we receive your return, we will inspect the item and process your refund within [7-10 business days]. Refunds will be issued to the original payment method used for the purchase.

Please Note: Shipping fees are non-refundable, and if you received a discount or promotional offer, it may affect the refund amount.

Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return instructions above and place a new order on our website. We’ll process your return and issue a refund once we receive the original item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at (865) 730-3156 with photos of the damage. We will arrange for a free return and issue a full refund or replacement at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund after [10 business days], please check your bank account again. If it’s still not showing, contact your bank or credit card company, as there may be some processing time before your refund posts. If you've done all of this and still have not received your refund, please contact us at (865) 730-3156.